Terms and conditions
Good to know
- Arrival: from 2 p.m. Please inform us if you arrive after 6 p.m.
- Departure: by 11 a.m. – late check-out depending on availability..
- Booking guarantee (MasterCard or Visa): the booking is confirmed only after receipt of the credit card details or a deposit payment by bank transfer.
- Bank details: Raiffeisenkasse Eisacktal IBAN Code IT 58 A 08307 58221 000300004464, Swift/Bic RZSBIT21007.
- Credit card: The hotel reserves the right to authorise the credit card before arrival.
- Cancellations: cancellations made until the 4th day (included) prior to arrival are free of charge. At christmas time (12/24/2019 – 01/05/2020) and at easter (04/18 – 04/22/2019) cancellations are free until the 6th day (included) before your arrival. Later cancellations, no show or early departure are charged with 100% of the booked arrangement. Cancellations must be made in writing. Deposits are non-refundable, nonetheless they can be used for future reservations. We recommend taking out travel insurance.
- If you would like a special room: Category, position and room number can be confirmed from a stay of at least two nights. In case of availability we always try to meet your room request also in case of a shorter stay.
- New Year's minimum duration of stay 5 nights for some weekend in the high season 2 nights